tortuous

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[edit] English

tortuous (comparative more tortuous, superlative most tortuous)

Twisted; having many turns; convoluted.
- 2007 October 6, “Slogging on the Home Front”, editorial in The New York Times,
  
  It still takes almost half a year for the average veteran’s claim for disability benefits to be decided in a tortuous process that can involve four separate hearings.

This term has strongly negative connotations, perhaps transferred from the similar-sounding adjective torturous.
Not to be confused with the legal term tortious.

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