conversational commerce
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English
[edit]Noun
[edit]conversational commerce (uncountable)
- (Internet, business) E-commerce done via various means of conversation (live support on e-commerce web sites, online chat using messaging apps, chatbots on messaging apps or websites, voice assistants) and using technology such as: speech recognition, speaker recognition, natural language processing and artificial intelligence.
Further reading
[edit]conversational commerce on Wikipedia.Wikipedia