mystery guest
English
Noun
mystery guest (plural mystery guests)
- Someone hired by a company to pose as a customer in order to evaluate the quality of its service.
- 1995, Time Sharing Institute, Worldex Corporation, Vacation Industry Review: A Publication of the Time Sharing Institute, The Institute, page 103:
- Another consideration is setting up the program to avoid departmental rivalries and bias by applying objective measures of effectiveness. For example, to check on frontdesk performance, the mystery guest can record how long the clerk took to answer the phone.
- An unknown guest star (usually on a television series)
- 2009, William Shatner, Up Till Now, Pan Macmillan, →ISBN, page 158:
- On this show the celebrity guest came out dressed in a costume that hid his or her identity. Based on the costume the panel asked questions until they figured out the identity of the guest. The mystery guest in this sentence is dressed as Cap'n Andy, the captain in Jerome Kern's classic Show Boat, and the set was the deck of a paddle-wheel steamer.
- Guess who will be our mystery guest this week?
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