mystery shopper

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See also: mysteryshopper

English

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Noun

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mystery shopper (plural mystery shoppers)

  1. Someone hired by a company to pose as a customer in order to evaluate the quality of its service.
    • 2019 December 4, Andy Coward, “Derby's crowning achievement”, in Rail, page 56:
      Mystery shoppers: The judging for the Station of the Year categories takes the form of a mystery shopper-style visit, with judges visiting the nominated station and viewing the facilities and services through the eyes of a traveller. This allows the stations to be viewed objectively and fairly.

Synonyms

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Descendants

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  • → Dutch: mysteryshopper

Translations

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Further reading

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