mystery shopper
See also: mysteryshopper
English
Noun
mystery shopper (plural mystery shoppers)
- Someone hired by a company to pose as a customer in order to evaluate the quality of its service.
- 2019 December 4, Andy Coward, “Derby's crowning achievement”, in Rail, page 56:
- Mystery shoppers: The judging for the Station of the Year categories takes the form of a mystery shopper-style visit, with judges visiting the nominated station and viewing the facilities and services through the eyes of a traveller. This allows the stations to be viewed objectively and fairly.
Synonyms
Descendants
- → Dutch: mysteryshopper
Translations
mystery shopper
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Further reading
mystery shopping on Wikipedia.Wikipedia